Frequently Asked Questions
Everything you need to know about our craftsmanship and services.
Where are Shinola products manufactured?
Our watches are hand-assembled in our Detroit factory using Swiss and other imported parts. Our leather goods and jewelry are also designed and crafted with a commitment to quality in the United States and globally.
What is the warranty on Shinola watches?
We offer a limited lifetime warranty on our core watch collections. This covers the movement against defects in material and workmanship under normal use, ensuring your timepiece lasts for generations.
What is your return policy for online orders?
We accept returns of unworn, unused, or defective merchandise within 30 days of purchase. Items must include all original packaging and tags to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping costs, duties, and taxes are calculated at checkout based on the destination country and the weight of the order.
Can I have my Shinola leather item embossed?
Many of our leather goods, including journals and bags, can be personalized with custom embossing. This service is available on specific product pages or at our retail locations.
How should I care for my leather watch strap?
To preserve the quality of your leather strap, avoid contact with water, oils, and perfumes. Clean it gently with a soft, dry cloth and use a leather conditioner periodically to prevent cracking.